3 August 2017
Our Uniform: Flexibility and Choice – By Interchange Australia Human Resources Manager, Lynne Busby
Interchange Australia is committed to providing the opportunity for choice wherever possible. This includes providing choice to our staff who can choose to wear the Interchange Australia uniform or not. This option for choice also extends to our clients who can decide whether they want our staff to wear the uniform during the service or whether they would prefer our staff not to.
There is an advantage for Interchange Australia to have staff wearing the uniform in public from a marketing perspective, however, our clients needs and wishes are always our main priority.
One employee was recently asked why they wore a uniform during a service with a client in the community. The person asking the question seemed adamant that it was not in the best interests of the client to do so.
This raised an interesting discussion with the employee, management and a client regarding the issue of wearing a uniform and a summary of this discussion is as follows:
• The Interchange Australia uniform is not compulsory;
• Staff are advised at orientation that the option to wear the uniform is up to both the employee and the client;
• From the point of view of the client, she advised that she preferred the support staff to wear a uniform as it provided a clear distinction that the Support Worker who was with her was there to provide her with a service in a professional capacity, not as a friend.
The primary message this article brings is the overriding commitment that Interchange Australia has to both clients and staff for the opportunity for choice in so many aspects of the care and services we provide.
If you have any further questions about our uniform policy or career opportunities at Interchange Australia, please contact me on 1300 112 334.