12 January 2018
The Power of Asking Questions – By Interchange Australia Consultant, Anne Hatt
Are you a carer for an older person or a person with a disability? When they come to you with a request do you automatically go into solution mode? Perhaps they ask you to take them shopping for example. You could go into solution mode, pop in the car, pick them up and go to the shops when you have time, or, you could try a different approach.
Instead of offering a solution, perhaps you could ask them a question.
I recently attended a seminar hosted by an organisation called Better Questions. The seminar focused on the positive outcomes that could be achieved for carers and loved ones simply by asking questions rather than going into automatic solution mode.
Asking good questions is a great communication skill for both carers and Support Workers. A good question often starts off with a word such as what, where or when, and when used appropriately along with good listening skills, can lead to creative answers.
Good use of the right sort of questions can empower others to find solutions, which can in turn make them less reliant on you to find a solution.
In the case of going shopping, the person you care for has a friend who they would like to take them to the shop instead, or perhaps they would prefer to explore a service such as Individual Social Support, where a care worker can take them out to the shops or out for a cup of coffee which also adds a little social interaction.
For more information about the wide range of services Interchange Australia offers for people with disability, older people and their carers, please call 1300 112 334.
For more tips on the positive benefits of asking questions, visit the Better Questions website: www.betterquestions.com.au