7 July 2017
Person-Centred Care – By Interchange Australia Consultant, Wendy Hughes
The term person-centred care is often used to cover a myriad of services provided in both the disability and aged care sectors. A common basis for the key principles of person-centred care used four key elements and is often called the VIPS model:
• Valuing people and those who care for them – treating people with dignity and respect by being aware;
• Individuals – giving people the provision of choice and subsequent respect for those choices;
• Perspective – looking at the world from the client’s perspective and life experience; and
• Social environment – understanding their relationships ensuring they are able to experience relative wellbeing.
If you search ‘person-centred care’ on the internet, it is defined as “a way of thinking and doing things that sees the people using health and social services as equal partners in planning, developing and monitoring care to make sure it meets their needs.” This approach ensures a person with a disability is always at the centre of any decisions concerning their lives and involves listening, brainstorming together and valuing feedback.
The University of Worcester states: The guiding principles behind VIPS are: Do my actions show that I respect, value and honour this person? Am I treating this person as a unique individual? Am I making a serious attempt to see my actions from the perspective of the person I am trying to help? How might my actions be interpreted by them? Do my actions help this person to feel socially confident and that they are not alone?
Interchange Australia takes a person centred approach to service delivery and this approach delivers positive outcomes for all of our clients across the age and disability spectrum. The following client case studies demonstrate this:
Trish G has Multiple Sclerosis and multiple other health issues. Trish lives alone and enjoys her independence. She has been supported by Interchange Australia under ADHC and has now transitioned to the National Disability Scheme (NDIS). After consultation with Trish and listening to her choices of support, her care now involves a continuation with the formal supports that she was receiving under ADHC with the addition of regular support to attend hydrotherapy which has a positive effect on her wellbeing.
Beth R has been receiving support as part of a group who regularly go out. Her mobility and general health is declining, and she is experiencing some confusion. Listening to feedback and having discussions with both Beth and her carer, Interchange Australia has been able to redirect Beth’s services to ensure that she receives greater health benefits. Within this service, Beth is supported individually ensuring she still able to socialise each week with her friends, while her increased support needs are met.
Interchange Australia is committed to providing the highest standard of care through its person-centred approach and its principles of communication, adaptability, reliability, empathy and safety.
To learn more about our wide range of services, please visit the services page of this website or call one of our friendly and experienced consultants on 1300 112 334.