20 April 2018
A New Career in Support Work – An Employee’s Perspective – By Interchange Australia Human Resources Manager, Lynne Busby
At a recent staff information session, one of our support workers commented that her decision to change careers and become a support worker with Interchange Australia has had a positive impact on her life.
This support worker shared the experience she has had delivering a service to a particular client and the fulfillment she gets from providing this service. The support worker encourages this client to make decisions on everyday issues such as options for lunch and guidance in the management of their weekly allowance. She achieved this by seeking feedback from the client on what to spend the money on, ascertaining exactly what the client wished to purchase and then enabling the client by shopping with them for the items. Eventually, as the client became more confident, the support worker assisted the client to use the self-checkout register at the supermarket. The client had never attempted the self-checkout before and managed the process very well. As a result, the client has learned a new skill and has added a new element to her shopping experience.
The support worker explained this situation from her perspective and reminded me how unsure she was when she commenced employment with us. She is now very comfortable and confident in her role and enjoys the interaction with the clients immensely. This employee came from an administrative background and said how pleased and surprised she is when she is recognised and greeted so warmly by the staff at various locations she goes to with the clients. Her own family members have commented to her that her new career really suits her and she seems much happier in this environment. This employee has excelled in her new role and we are very pleased to have her on the team.
The feedback I receive from some support workers when they first commence employment as a support worker is that they feel hesitant and unsure, but with support and buddy shifts they quickly develop more confidence and settle quickly into their new career. They often say they feel a high level of satisfaction from having a positive impact on the client’s lives.
At Interchange Australia, we are always interested in hearing from potential employees who have a positive attitude, are honest, reliable, have a good work ethic and are keen to develop their skills in support work.
For more information, please visit the careers page on our website or call me direct on 4868 6688.
This clip featuring our support worker Paul, provides another insight into a career in support work with Interchange Australia.