7 December 2016
Navigating the Maze: How to access aged and disability care services – By Interchange Australia Consultant, Anne-Marie Kennedy
Interchange Australia has been providing government funded and private care and support services for younger people with disability, older people, carers and other eligible people.
At Interchange Australia we understand just how difficult it can be navigating the complexity of our disability and aged care systems to enable people to access the care and support they require.
With over thirty years’ experience as an aged and disability care provider within Southern NSW and South Western Sydney, Interchange Australia knows what it takes to assist people to access services to remain living independently in their own home.
About our consulting services
If you are an adult with disability, are over 65 years of age, have a long-term health condition or are a carer, we can support and guide you to source individually tailored solutions to your care needs. Our knowledgeable and caring consultants can provide information on the following (but is not limited to):
• The two main care systems, National Disability Insurance Scheme (NDIS) and My Aged Care (MAC) providing subsidised services to eligible people
• How to access the NDIS and MAC – where, how and with whom to make contact
• The choice of care and support available under NDIS and MAC
• The choice of care providers available in the location of the person’s residence and what each can provide
• Services offering private care and their rates
• Support available for carers
• How to access mobility aids and personal support aids, home modifications and therapies
• How to access housing for younger people with disability and residential aged care for older people
• Temporary in-home support following discharge from hospital
• How to access independent financial advice on matters relating to care and support –and the extent of your personal responsibilities to pay for care and support, rights to statutory financial and other support, locally and nationally
• What local organisations can offer information/support about a particular long term health condition eg Alzheimers, Motor Neurone Disease
• Information about Meals on Wheels/cleaners/mobile hairdressers/shopping services/handyman services etc
We have a team of consultants with many years’ experience in assisting people with disability and people who are older. Their professional backgrounds include qualifications in psychology, counselling, education and nursing. Our consultants have advanced industry knowledge and keep abreast of developments and changes to ensure they can provide clients with the most up to up to date advice. They are very skilled at listening and asking the right questions in order to gather information with clients to assist them to successfully navigate the services maze.
Our service principles
Interchange Australia is committed to providing a high standard of service guided by our principles of communication, empathy, reliability and using an holistic approach. These principles guide our actions to assist clients and carers to make informed decisions about their future and health and wellbeing. Our philosophy is to focus on assisting people to live the best quality life they can.
About our consulting services fees
We offer an initial 45 minute phone or face to face consultation free of charge so we can discuss your situation. Base on the outcome of the initial consultation we will provide you with a quote outlining applicable fees and charges.
To book a free consultation contact email: [email protected] or call 1300 112 334.