Changing Home Care Providers

From 27 February 2017 all home care packages have been provided to individual older Australians pending an assessment to determine eligibility rather than the previous method where packages were awarded to approved providers via a tender process. This change now gives recipients the ability to choose a provider that can provide services according to individual needs…<Read More> 


A Rewarding Career in Support Work: Meet Tracey – By Interchange Australia Human Resources Manager, Lynne Busby

In the first week of Tracey’s employment we received feedback from several clients that she was very efficient and professional. We often receive positive feedback from clients about our staff, but this feedback was received so quickly! I sent Tracey an email to let her know how well she was going according to the client’s feedback. Tracey’s story is inspiring and she has given approval to share it with you…<Read More>


What Services Does Interchange Australia Provide for Older People? – By Interchange Australia Consultant, Wendy Hughes

Are you aged 65 years or over and require support services? Under the umbrella of My Aged Care, Interchange Australia is able to offer services under the Commonwealth Home Support Programme (CHSP) in the Wingecarribee Shire and the Home Care Packages Program (HCP). Interchange Australia also provides a wide range of additional private services…<Read More> 


Supporting You to Live the Life You want – By Interchange Australia Consultant, Anne-Marie Kennedy

If your government subsidised services can’t provide the amount of service you need or if they don’t provide the services you want then private care might be the answer. Avec Care, a division of Interchange Australia, can provide a large range of services at reasonable hourly rates. With no assessment required, services can be implemented quickly and efficiently for as little or as long as needed following a no-obligation consultation with one of our friendly and knowledgeable staff…<Read More>


Accessibility – By Interchange Australia Consultant, Suzanne Eustace

We all experience some degree of limitation with regards to our mobility at some stage our lives. It can be as simple as a broken limb, surgery, or back ache that requires us to use crutches, a walking stick or even a wheelchair. We briefly experience how frustrating it is to access our environment such as getting into our favourite coffee shop, getting out of the car, using the shower and walking any distance. These are everyday frustrations for a person with disability…<Read More>


Share a Smile! – By Interchange Australia Consultant, Wendy Hughes

The general hustle and bustle of life, or too much time alone, often leave us bereft of the ability to smile and laugh. Smiling stimulates our brain’s reward mechanisms in a way that even chocolate, a well-regarded pleasure-inducer, cannot match. How amazing is that!…<Read More> 


Occupational Therapy – By Interchange Australia Consultant, Suzanne Eustace

Many people struggle to identify the differences between Physiotherapy and Occupational Therapy as the two professions promote essential hands on rehabilitation to help clients. Physiotherapists improve the ability to perform movement of the human body and treat the actual impairment. Occupational Therapists focus on improving the client’s ability to perform activities of daily living…<Read More>


Osteoporosis, Osteopenia and Sarcopenia – By Interchange Australia Consultant, Wendy Hughes

Osteoporosis, Osteopenia and Sarcopenia are conditions associated with ageing and contribute to the higher risk of falls, fractures and debilitation. The good news is that changes to your lifestyle such as regular exercise, specifically resistance, balance or strength training, can have a major positive impact on your bone strength…<Read More>


Risk Management and Service Delivery – By Interchange Australia Consultant, Suzanne Eustace

We take risk management at Interchange Australia very seriously to ensure staff and clients are safe at all times. Our aim is always to keep our clients and staff safe to ensure our services are delivered according to client needs and employment/award guidelines…<Read More>


The Power of the Mind – By Interchange Australia Consultant, Anne Hatt

Is your mind always racing? Do you have difficulty sleeping because all these thoughts and worries come to mind when you lie down and try to rest? Mindfulness meditation may be just what you are looking for…<Read More>


Boundaries and Support Work – By Interchange Australia Human Resources Manager, Lynne Busby

Our staff adhere to a set of ethical guidelines that ensure that their working environment is safe and assists them to provide effective and goal directed services and support. Simply, the guidelines tell everyone what is expected of them in the performance of their work…<Read More>


The Power of Asking Questions – By Interchange Australia Consultant, Anne Hatt

Are you a carer for an older person or a person with a disability? When they come to you with a request do you automatically go into solution mode? Perhaps they ask you to take them shopping for example. You could go into solution mode, pop in the car, pick them up and go to the shops when you have time, or, you could try a different approach. Instead of offering a solution, perhaps you could ask them a question…<Read More>


The Benefits of Short-term Accommodation for Carers – By Interchange Australia Consultant Julie Doran

Anyone that is a carer knows it can be a highly demanding and stressful responsibility, and no one is expected to do it without some help. Just like the loved ones they care for, carers also need support and attention to maintain their own health and well-being …<Read More>


Loneliness During the Holiday Season – By Interchange Australia Consultant, Wendy Hughes

This time of year is very busy for most of us with a string of festive engagements with family and friends, however, there are some in our community who have little social connection and are quite alone…<Read More>


Qualities of a Good Support Worker – By Interchange Australia Human Resources Manager, Lynne Busby

Interchange Australia is an award winning provider of supports for people with a disability and older people. We have an excellent reputation for providing the highest quality of service to our clients and this is attributable to the regular training provided to staff, our quality management and our service principles of communication, adaptability, reliability, empathy and safety…<Read More>


The Positive Benefits of Music – By Interchange Australia Consultant, Wendy Hughes

At Interchange Australia, our music program consisting of band, singing and guitar classes have proven to be extremely popular. Music and singing are known to improve our health and wellbeing. Interchange Australia’s mix of music classes caters for people from beginners through to experts. No matter your level of experience, anyone can participate…<Read More>


The Benefits of Gardening for People With Dementia – By Interchange Australia Consultant, Wendy Hughes

Dementia Australia advise that two-thirds of people with dementia reside in their own homes. Support for those living in our community to continue participating in everyday activities is often lacking, resulting in feelings of depression and isolation. Ongoing engagement in outdoor activities such as gardening, can potentially counteract these negative experiences by enabling people with dementia to interact with nature, helping to improve their physical and psychological well-being…<Read More>


The Power of Art… – By Interchange Australia Consultant, Julie Doran

Art is a very individual activity even in a workshop. The artist enters their own little world, a world full of possibilities. Art stimulates the creative mind and allows the artist to isolate themselves from reality in a positive way. It also provides mental rest that lowers stress, generates relaxation and feelings of happiness …<Read More>


Women and Bone Health – By Interchange Australia Consultant, Anne-Marie Kennedy

Two of the biggest barriers for women maintaining a healthy lifestyle are cited as ‘’lack of time’’ and ‘’health is not a priority.” However, if women want to live a long and healthy life and want to ‘’age well’’ it is crucial they pay attention to their health, have regular check-ups and respond to their bodies if they are not feeling well. ….<Read More>


The Importance of Activities for Dementia Clients – By Interchange Australia Consultant, Suzanne Eustace

When the diagnosis of dementia is given to someone it is not the end of all activities. The person experiences a normal reduction in their ability to initiate activities and this reduces their socialisation. It is important to maintain their lifestyle and include meaningful activities….<Read More>


New Information in Dealing with Dementia – By Interchange Australia Consultant, Wendy Hughes

A forum was recently held to identify needs for a multi-disciplinary dementia clinic for the South West Sydney region. Some interesting information arose from this forum…<Read More>


Coping With Loss and Grief Over the Festive Season

The tradition of families coming together during the holiday season can heighten the absence of a loved one. The festive season is nearly upon us and with that a period that can be extremely enjoyable for some and extremely difficult for others. Palliative Care Australia developed the following list of Top Tips for people who are bereaved (and their loved ones) on how to manage grief during the festive season…<Read More>


Puppetry: A Fantastic Cultural and Artistic Pursuit – By Interchange Australia Consultant, Anne-Marie Kennedy

Puppetry as an artistic and cultural activity is a wonderful medium for people with a disability to explore their imagination, express their creativity and learn new artistic skills. Our clients were fortunate to learn skills under the professional guidance of Sue and Steve from Sydney Puppet Theatre at Sutton Forest recently…<Read More> 


Laughter is the Best Medicine – By Interchange Australia Consultant, Debra Burford

Laughter, it’s hard to beat for medicinal purposes as it comes with only positive effects for the human body. So let’s laugh long and often, after all, it’s good for us! Interchange Australia offers a wide range of fun-filled activities and outings…<Read More>


The Magical Effects of Music on the Brain – By Wendy Brown
Most people would agree that music can be very soothing. A lot of research has gone into the effects of music on the brain, and the results have been amazing…<Read More>


Interchange Australia’s Wide Range of Additional Services – By Interchange Australia Consultant, Wendy Hughes

Government funding whether through My Aged Care or NDIS is not infinite and many individuals complement their funded services with additional services on a fee for service basis. Interchange Australia provides a myriad of additional services…<Read More>


Getting Active – By Interchange Australia Consultant, Amber Hall

Springtime is the perfect time to enjoy the outdoors. At Interchange Australia, we offer a wide range of exciting and engaging activities throughout the year, however, during the warmer months, we are able to offer more opportunities to get outside!…<Read More>


Brain Health for Adults: Interesting New Research Findings – By Interchange Australia Consultant, Debra Burford

Can you grow new brain cells as an adult? The short answer is yes, you certainly can! All adults including those with disabilities can maximise neuron growth by adhering to a healthy diet, regular exercise and learning new skills. Interchange Australia offers a wide range of activities that can assist with maximising brain health…<Read More>


Stress Management – By Interchange Australia Consultant, Wendy Hughes
Stress management is something we often hear about in our day to day lives and there are many options that you can choose from to enhance your well-being by reducing stress and building resilience. Interchange Australia offers a wide range of activities that have relaxing elements, including music, art, cooking and walking…<Read More>


Anxiety – By Interchange Australia Consultant, Anne-Marie Kennedy
Anxiety is the most common mental health condition in Australia. On average, one in four people – one in three women and one in five men – will experience anxiety at some stage in their life. In a 12-month period, over two million Australians experience anxiety. Anxiety is common, but the sooner people with anxiety get help the more likely they are to recover…<Read More>


Ladies’ Social Group Offers Support, Friendship and Good Times – By Interchange Australia Consultant, Wendy Hughes
The Ladies’ Group has been going for many years at Interchange Australia, and was developed to fill a need for clients to have a regular weekly get-together. They were not interested in big groups, just a few of them that could decide each week where they go and what they do in the local area …<Read More>


Our Uniform: Flexibility and Choice – By Interchange Australia Human Resources Manager, Lynne Busby
Interchange Australia is committed to providing the opportunity for choice wherever possible. This includes providing choice to our staff who can choose to wear the Interchange Australia uniform or not.  This option for choice also extends to our clients who can decide whether they want our staff to wear the uniform during the service or whether they would prefer our staff not to…<Read More>


Grief and Loss – By Interchange Australia Consultant, Wendy Hughes
When a person dies, we mourn our loss and take comfort in both the person’s and our own rituals that mark the passing. Counsellors, following the Kübler-Ross model, site the five stages of grief to be: denial, anger, bargaining, depression and acceptance…<Read More>


Person-Centred Care – By Interchange Australia Consultant, Wendy Hughes
The term person-centred care is often used to cover a myriad of services provided in both the disability and aged care sectors.

Interchange Australia takes a person-centred approach to service delivery and this approach delivers positive outcomes for all of our clients across the age and disability spectrum…<Read More>



Work, Health & Safety: Interchange Australia’s Initiatives – By Interchange Australia Consultant, Wendy Hughes
Work Health and Safety is a major consideration for Interchange Australia. The Commonwealth and every State and Territory have legislation that governs health and safety practices in our workplaces. The legislation sets the parameters for specific responsibilities to ensure the health and safety of the workplace, its employees, visitors and other stakeholders. While the main features of Workplace Health and Safety are similar across each State and Territory in Australia, the laws of each have their own minor differences and procedures….<Read More>


Understanding Dementia: Information and Support Services – By Interchange Australia Consultant, Wendy Hughes
It is well documented that people with dementia can benefit from activities that engage their minds and allow them to mix with others.

A reduction in a person’s capacity to communicate their needs and cope with the environment around them may cause increasing stress for families, carers and all those involved in the person’s wellbeing. Interchange Australia offers both government-funded and private service for people with dementia and their carers including a wide range of engaging activities such as music, art and social support groups…<Read More>


Falls: A Major Health Issue for Older People – By Interchange Australia Consultant, Anne-Marie Kennedy

In Australia more people die each year from falls than car crashes, yet many people are reluctant to discuss them. The risk of a fracture increases exponentially with age and as populations age, the global incidence is projected to increase fourfold to 6 million cases by 2050. International experts say ‘fall’ is a four letter word to many people and something older people are reluctant to discuss…<Read More>


The Benefits of Social Interaction for People With Dementia – By Interchange Australia Consultant, Anne-Marie Kennedy

People with dementia can benefit from activities that engage their minds and allow them to mix with others.Trips to the cinema or song and dance sessions may become easier for people with dementia to attend, as care providers seek to cater for an increase in Australians living with the condition. Interchange Australia can offer both government-subsidised and private services for people with dementia and their carers…<Read More>


Music…Engagement is just the Beginning – By Interchange Australia Music Coordinator, Tim Dickson

We all have experiences of being engaged in music – even if it is only by tapping our foot to a song on the radio, or singing in the shower. Most of us don’t need any help to access the opportunities music offers for socialising, communication, expression or just plain joy. But often people who have a real need for these experiences need help in accessing musical opportunities. Interchange Australia is unique in the disability & aged care sector as it incorporates musical activities into a wide range of programs…<Read More>


Consumer Directed Care (CDC) and Home Care Packages – By Interchange Australia Consultant, Anne-Marie Kennedy

Consumer Directed Care (CDC) is both a philosophy and an orientation to service delivery and planning of care. The main objective of CDC is to offer consumers more choice and flexibility about the types of care and services they receive, how they are delivered, by whom and when.  Interchange Australia offers a range of flexible care services that can be tailored to meet your needs…<Read More>


The Benefits of Physical Activity and Exercise – By Interchange Australia Consultant, Penny Anderson

Whilst most of us are not competitive athletes, physical activity and exercise have many positive benefits that contribute to our overall wellbeing. At Interchange Australia, we provide support to access physical activities for people across the age and disability spectrum…<Read More>


April is Parkinson’s Awareness Month – By Interchange Australia Consultant, Wendy Hughes

April is the month for all of us to be more aware about Parkinson’s Disease which affects approximately 70,000 Australians. Parkinson’s is a progressive neurological condition, which is characterised by both motor (movement) and non-motor symptoms. While it cannot be cured, treatment can help this chronic condition which may last for years or be lifelong… <Read More>


Gardening and Wellbeing – By Interchange Australia Consultant, Wendy Hughes

Gardening covers so many aspects of our wellbeing needs, the physicality of planting, propagating and potting are very helpful with our fine motor skills. The interaction with others, or just some much needed solitude, is psychologically beneficial, as is the emotional effect of connecting with our natural surroundings.  In 2010, Interchange Australia received a community development support grant to provide a sustainable therapy garden at Springett House. The garden has evolved into an integral part of the Springett House community and has made a very positive contribution to the wellbeing of our clients across the age and disability spectrum…<Read more>


Tips for Maintaining Brain Health – By Interchange Australia Consultant, Wendy Hughes

Research suggests certain lifestyle and health factors are good for the brain, body and heart and can help reduce the risk of developing dementia. Keeping your brain stimulated, your body fit and your heart healthy is easier than you think. Here are five simple steps to maximise your brain health…<Read More>


Release of Home Care Packages – By Interchange Australia Consultant, Anne-Marie Kennedy

A new national system for prioritising access to home care has now been established. The new system will allow home care packages to be assigned to consumers according to:
• their relative needs
• how long they have been waiting for care…<Read More>


Interchange Australia: Delivering a Wide Range of Services to People Aged Over 65 – By Interchange Australia Consultant, Wendy Hughes
Many of us who have older parents, relatives or friends, share concerns for their ongoing wellbeing.  While there are numerous government services available, many services in the Wingecarribee Shire area are at capacity and have lengthy waiting lists. Interchange Australia offers these services under subsidised programs through My Aged Care, and can also arrange additional services when government subsidised services are not immediately available…<Read More>


About the Home Care Packages Program – By Interchange Australia Consultant, Anne-Marie Kennedy
The Home Care Packages Program helps older Australians with complex care needs to live independently in their own homes. Under the Aged Care Act 1997, the Australian Government provides a subsidy to an approved provider of home care to coordinate a package of care, services and case management to meet the individual needs of older Australians…<Read More>


Social Inclusion as part of a Home Care Package – By Interchange Australia Consultant, Ann Hancock
Interchange Australia offers numerous programs aimed at all of the aged groups, we deliver services that promote social wellbeing as we acknowledge the importance of feeling included…<Read More>


Packages are here…Interchange Australia is here…Help at home is here – By Interchange Australia Consultant, Wendy Hughes
What does this all mean?  If you require help to remain safely and independently at home, the government offers short term flexible care and entry-level support at home or more complex support at home…<Read More>


Older Australians: More Active, Productive and Living Healthier Lifestyles – By Interchange Australia Consultant, Wendy Hughes

Older Australians are now more active, more productive and living healthier lifestyles. Interchange Australia, under the My Aged Care system, is able to offer various products to enable people to remain safe and independent at home, and continue their community participation…<Read More>


Maintaining Brain Fitness – By Interchange Australia Consultant, Wendy Hughes

We all have those moments of forgetting where we put the car keys or someone’s name, we tend to spiral into drama mode imagining we are hurtling full throttle into short term memory loss. Rest assured, many things may contribute to memory loss and these are associated with our lifestyle. Interchange Australia is able to offer some wonderful ways to keep the brain fit…<Read More>


Changes to Aged Care Services and the Importance of Preventing Social Isolation – By Interchange Australia Consultant, Wendy Hughes

Aged care providers are an integral part of the Department of Health’s upcoming changes to home care services, and from 27 February 2017, providers will be able to offer services across different service areas and package levels. This will replace the present system where places are allocated to providers according to planning regions. Interchange Australia is an approved aged care provider and will continue to provide social support services and respite…<Read More>


Increasing Choice in Home Care – By Interchange Australia Consultant, Anne-Marie Kennedy

From 27 February 2017, home care packages will change to give older Australians more choice about their care and who delivers it. They will be able to choose a provider that best meets their goals and needs. It will be easier to change providers if desired, for example if the person moves to another area to live. If the person wants a change, the funding for their package will follow them to their new provider. A change of providers is not required if the person is happy with their existing provider, however the choice will be the person’s…<Read More>


Choosing Your My Aged Care Provider: The Interchange Australia Difference – By Interchange Australia Consultant, Wendy Hughes

Interchange Australia is an approved provider of supports under the My Aged Care Commonwealth Home Support Programme and the Care Relationships and Carer Support Programme throughout the Wingecarribee Shire. These programmes provide eligible people over 65 years of age access to various services, supports and therapies from approved providers…<Read More>