10 May 2017
Consumer Directed Care (CDC) and Home Care Packages – By Interchange Australia Consultant, Anne-Marie Kennedy
Consumer Directed Care (CDC) is both a philosophy and an orientation to service delivery and planning of care. The main objective of CDC is to offer consumers more choice and flexibility about the types of care and services they receive, how they are delivered, by whom and when.
The Home Care Packages Programme
The Home Care Packages Programme provides funding for individually tailored packages of care to meet a consumer’s goals, preferences and needs. Home care package funds can be used to purchase a wide range of services including:
• support services – such as help around the home, visiting the doctor and attending social activities;
• personal care – such as help with showering and dressing;
• nursing care, allied health and other clinical services; and
• care coordination and case management.
Home Care Package Provider CDC requirements
From 1 July 2015 it became a legislated requirement for all home care package services to be delivered on a CDC basis. CDC means aged care agencies must work in partnership with their clients to understand what they want and hope to achieve, and then deliver services that meet those needs.
Service provider responsibilities are outlined in the User Rights Principles 2014. Specific requirements are listed for home care providers:
• A Home Care Agreement must be offered to each client. The Agreement records the administrative details of the service delivery relationship;
• Within 14 days of entering into a Home Care Agreement clients must be supplied with a written care plan that sets out the day-to-day services that will be provided to your client and how those services will be delivered;
• Individualised budgets must be provided to clients that record the funds available within their home care package (including Government subsidies and supplements, and fees or contributions paid by the client) and how they will be used;
• Monthly statements must be provided to clients outlining the available funds and expenditure for their package in the relevant month;
When agreed by both parties the individualised budget and care plan form part of the Home Care Agreement; and
Flexibility and choice are the foundations of CDC. In order to meet the needs of clients agencies can broker services if they are not able to provide a specific service.
Ongoing management of home care package services
During ongoing service delivery service providers must:
• have conversations with clients about their needs and goals to ensure they are being met by the services they are providing;
• work in partnership to update and co-produce care plans;
• explain the monthly statement, including the funding available under their package and how those funds are being spent;
• agree with each consumer the level of involvement that they will have in managing their package; and
• conduct ongoing monitoring and formal reassessment to ensure that care and services continue to meet their needs.
Interchange Australia is an approved provider of Home Care Packages and we offer a range of flexible care services that can be tailored to meet your needs. We will provide you with the highest quality care to enable you to live the life you want in your own home. Please call us on Ph: 1300 112 334 to discuss your needs.