1 December 2016
Choosing Your My Aged Care Provider – By Interchange Australia Consultant, Wendy Hughes
The introduction of the second phase of My Aged Care on 1st July 2015, meant people over 65 years who required support to continue living at home, needed to register with My Aged Care. Many of Interchange Australia’s home existing clients have continued receiving support from us, however, if needs change, they are required to call the My Aged Care Intake on 1800 200 422. Should you require support to live on your own, without a high level of assistance, My Aged Care may organise a Home Support assessment pending eligibility. An assessor will call to arrange a visit and discuss your goals which will be detailed in a Service Plan, then sent to service providers of your choice in your area.
Interchange Australia is funded to provide support under the Commonwealth Home Support Programme (CHSP) and the Care Relationships and Carer Support Programme (CRCS) throughout the Wingecarribee Shire. These programmes enable eligible people over 65 years of age access to various home support services.
The services Interchange Australia provides under CHSP and CRCS include:-
• Domestic Assistance – general house cleaning and unaccompanied shopping;
• Personal Care – assistance with activities of daily living self – care tasks
• Social Support Individual – assistance either within the home or accessing the community to meet needs for social contact;
• Social Support Group – supports a small number of clients to access the community and participate in social activities together; and
• Flexible Respite – arranging care to enable carers a break
Interchange Australia also provides a range of non-subsidised services, including Navigating Aged Care services, Home Care Services, Cleaning and Home Maintenance Services and Respite Cottage Accommodation.
Why choose Interchange Australia as your provider under My Aged Care?
Interchange Australia is an award-winning service provider and was named the winner of the not-for-profit category of the Southern Highlands Local Business Awards in 2015 and 2016. We are proud of our reputation for providing the highest level of service to clients for over 30 years. We are committed to ensuring our clients, families and carers are supported to achieve their goals and deliver positive outcomes.
Our service principles
Interchange Australia is committed to providing a high standard of care guided by our principles of communication, adaptability, reliability. empathy and safety. These principles guide our actions to make decisions with the health, wellbeing and safety of our clients, carers and staff being paramount. Our philosophy is to focus on the person and enable that person to live a quality life.
We have a team of qualified staff who are experienced in providing care and support services. We match staff abilities and personalities to clients’ requirements to ensure we meet the required needs. All staff have Working with Children Checks, National Police clearances, first aid certificates and receive regular training and supervision. We have an on call team available to manage services after hours and on weekends and public holidays.
Interchange Australia’s main office for My Aged Care services is in Bowral, however, we also have offices in Camden, Narellan, Goulburn and Queanbeyan for other services.
Please do not hesitate to contact one of our friendly consultants on 1300 112 334.