Careers

Interchange Australia is an award winning organisation that delivers a wide range of services for people who require support to remain living independently in their community. With a history spanning more than 30 years, Interchange has forged a reputation as an innovative, progressive organisation with the ability to combine a caring, person-centred approach with commercial acumen.

Our mission, backed by our values, is “To be an industry leader, delivering high quality, focused care to our clients, whilst providing a safe and nurturing environment to all staff”

If you are interested in working for a dynamic client services organisation, where you have the opportunity of providing input into providing effective services, we would very much like to hear from you.

For more information about career opportunities at Interchange Australia, please call us on 4868 6688, or send us an email at HR@INTERCHANGEAU.ORG.

Current Job Opportunities

ACCOUNTS ASSISTANT – 3-5 days per week

Interchange Australia – Bowral Head Office

Are you looking for an Accounts Assistant role, close to home? Do you have an accounts background with NDIS and/or Aged Care experience? Would you like to work with supportive staff members who all strive together towards a goal of providing an effective, supportive and caring environment for our valued clients?

Yes? Then we would love to hear from you.

The opportunity:

We are searching for an experienced, pro-active and productive Accounts Assistant to join our team.

In this role, you will play a pivotal part in our accounts team. Your initiative, commitment on follow-through, high level communication skills and your dedication to continuous improvement and efficiencies will see you thrive.  

Key Responsibilities

  • Being able to work well both independently and as part of our team
  • Accounts payable data entry, follow up on invoices and checking invoices prior to payment
  • Monitoring group email accounts, assigning, saving and scanning emails and attachments where required
  • Assisting with accounts queries, both over the phone and email
  • Performing Accounts Receivable duties including monthly statement distribution
  • High level data entry, ensuring accuracy, with attention to detail so integrity of data is maintained
  • Credit card reconciliations
  • Bank reconciliations
  • Assisting fellow team members in times of leave, absences or increased workloads
  • Reviewing processes and procedures on occasion
  • Updating reports on a monthly or ad-hoc basis
  • Commitment to continual improvements with a focus on efficiency
  • Attend meetings, participate in exchange of information and areas of improvement
  • Be conversant with Interchange Australia’s accounting programs
  • Actively promote a positive image of Interchange at all times
  • Actively assist the head office team with call overflow
  • Adhering to Interchange Australia’s mission, values and behaviors at all times

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Highly organized, with the ability to multi-task
  • Proactive, can-do attitude with the ability to think quickly
  • High level of verbal and written communication
  • Proven experience in accounts and data entry
  • Ability to converse with all levels of management
  • Ability to work effectively both independently and as part of a team
  • Demonstrates sound judgement
  • Ability to assist other team members when required
  • Program implementation, together with NDIS/Aged Care experience will be highly regarded

Benefits:

  • Permanent role located in Bowral
  • Salary packaging
  • Remuneration based on experience
  • Working in a caring, challenging and fast paced environment building up on your skill set

To be successful for this role, you will need to provide, a National Police Check, Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications via Careers Page on our Website close on 15th March 2024.

NDIS ACCOUNT COORDINATOR – Full Time

Interchange Australia – Bowral Head Office

Are you looking for an NDIS Account Coordinator role, close to home? Would you like to work with carers and our supportive staff members who all strive together towards a goal of providing a supportive, caring and engaging environment for our valued clients?

The opportunity:

We are searching for a highly experienced, pro-active, productive and caring individual to join our team.

In this role, you will play a pivotal part in supporting our NDIS clients. Your initiative, commitment on follow-through, high level communication skills and your dedication to continuous improvement will see you thrive.  

Key Responsibilities

  • Being able to work well both independently and as part of our team
  • Coordination and management of NDIS Accounts with regular reviews
  • Main point of communication between Interchange and the clients’ carer
  • Follow through with incident reports, communicating with carers’, creating solutions, resolutions and putting plans in place to avoid reoccurrences
  • Arranging third party providers to deliver support according to plan requirements
  • Communicating and updating Support Coordinators on all aspects of Interchange’s care
  • High level case management and case notes, ensuring all reports and documentation is up to date and accurate data is recorded in our system
  • Regular follow-up with support staff for the development and betterment of our clients
  • Reviewing plans and file management reviews, updating reports on a monthly or ad-hoc basis
  • Commitment to continual improvements with a focus on efficiency
  • Attend Account Manager meetings, participate in exchange of information and areas of improvement
  • Be conversant with all programs and actively promote a positive image of Interchange at all times
  • Full understanding of all services that Interchange provides and offering services where appropriate
  • Actively promote Interchange through networking and produce lead generation

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Highly organized, with the ability to multi-task
  • Proactive, can-do attitude with the ability to think quickly
  • High level of verbal and written communication
  • Proven experience in case management
  • Ability to converse with all levels of management
  • Awareness of potential risks and takes steps to set in place relevant preventative measures
  • Ability to work effectively both independently and as part of a team
  • Demonstrates sound judgement
  • Ability to assist other team members when required
  • Ideally from the service provider industry in a case management capacity

Benefits:

  • Permanent role located in Bowral
  • Salary packaging
  • Remuneration based on experience
  • Working in a caring, challenging and fast paced environment building up on your skill set

To be successful for this role, you will need to provide a current First Aid Certificate, National Police Check and Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications via Careers Page on our Website close on 12th March 2024.

ENROLLED/REGISTERED NURSE – CASUAL (1-2 days per week)

Interchange Australia – Goulburn

Are you an Enrolled Nurse or Registered Nurse with sound clinical knowledge looking for casual work 1 or 2 days per week? Would you like to work with our Aged Care clients in the local area with the occasional travel. We are looking for a dedicated, proactive nurse who will assist with the clinical requirements of the organisation.

The opportunity:

We are searching for a caring individual to join our team. In this role, you will play a pivotal part in supporting our clients with their specialised care needs.

Key Responsibilities

  • Being part of our support team attending clients who require specialized nursing attention (i.e wound care etc)
  • Assisting with creating and updating procedures where required (this may include training on occasion)
  • Performing clinical review on clients and reporting findings to our Coordinators
  • Review client plans and assist to implement best practice in individual care

To be successful in this role:

We’d like to hear from you if you have the following experience and skills:

  • Proactive and can-do attitude.
  • Focus on continual improvement
  • Patient and able to connect with our clients.
  • Previous Aged Care industry experience will be highly regarded.
  • Awareness of potential risks and implements preventative measures.
  • Ability to work effectively both independently and as part of a team.
  • Current AHPRA Registration
  • Availability from 8am to 5pm one or two days per week, preferably Monday/Tuesday.
  • Police Check, NDIS Worker Screening Check & WWCC required

Benefits:

  • Ongoing work
  • Work/life balance
  • Goulburn location
  • Working in a caring environment

To be successful for this role, you will need to provide a current First Aid Certificate, National Police Check and Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter and resume.

Applications for this role close on 8th March 2024.

HUMAN RESOURCES ASSISTANT – 3 DAYS P/W (6 month contract)

Interchange Australia Head Office – Bowral

The opportunity:

This is an entry level, 6 month contract role (with a view to permanent after the initial contract period), 3 days per week. The opportunity will suit someone who is currently studying Human Resources or willing to undertake studies in this area. It is a great opportunity for someone who is passionate about helping others whilst making a positive difference. You will be an all-round, integral part of our HR team to achieve results whilst working approximately 22.80 hours each week.

Ideally the working days will be Monday, Tuesday and Wednesday, however we may be flexible for the right candidate.

Based at our head office in Bowral, the person we are seeking will need to possess the following attributes:

Skills and experience:

  • Relevant studies in Human Resources or willing to undertake
  • Strict attention to detail
  • Demonstrated ability to follow through on tasks
  • Strict adherence to confidentiality and privacy
  • Excellent communication skills both verbal and written
  • Friendly demeanor and positive attitude
  • Quick learner with above average IT skills
  • Have strong organizational and interpersonal skills
  • Experience in NDIS or Aged Care Industry well regarded

Key responsibilities:

  • To champion and promote our mission statement, values and behaviors
  • Assist in recruiting, records administration, compliance and incident reporting
  • Candidate administration including screening, calling and arranging interviews
  • Ability to follow up on documentation
  • Ability to follow procedures in a methodical manner
  • Comfortable to make calls to request documentation or follow up
  • Assist with reporting
  • Monitor email accounts
  • Proactive approach to problem solving
  • Ability to write procedural documentation or willingness to learn
  • Data integrity including accuracy, maintenance and consistency (naming conventions)
  • Booking appointments including reviews, meetings etc

Benefits:

  • Not for profit salary packaging
  • Working within a great team, reporting to our HR Manager who is dedicated to continual improvement and committed to our mission and values
  • Salary commensurable with experience
  • Free parking close to home

To be successful for this role, you will need to provide a current National Police Check and Working with Children Check as well as an NDIS Worker check. Full working rights to work in Australia are also required for this role.

Please apply by email to: hr@interchangeau.org, with a covering letter attaching your resume.

Internal applications for this role closed on 1st March 2024, however this role has now been posted on Seek and applications through this platform will close on 15th March 2024.