Interchange Australia provides care and support services to enable people to live independently. Our services are designed to meet individual needs to enhance independence, health and wellbeing.
We are an approved provider of supports under the National Disability Insurance Scheme (NDIS) and Commonwealth Home Support Programme (CHSP).
We have provided services since 1986.
Our Service Principles
Interchange Australia is committed to providing a high standard of care guided by our principles of communication, adaptability, reliability, empathy and safety. These principles guide our actions to make decisions with the health, wellbeing, and safety of our clients, carers and staff being paramount. Our philosophy is to focus on the person to enable that person to live a quality life.
Our Quality Management
Interchange Australia has a quality framework for managing and delivering services. We are governed by organisational policies and procedures as well as the NSW Disability Services Standards pertaining to people under 65 and the Home Care Standards pertaining to people over 65. We provide clients and carers with a statement of rights and responsibilities and information on lodging complaints.
We have a team of qualified staff who are experienced in providing care and support services. We match staff abilities and personalities to clients’ requirements to ensure we meet the required needs. All staff have Working With Children Checks, National Police Clearances, first aid certificates and receive regular training and supervision. We have an on call team available to manage services after hours and on weekends and public holidays.